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Complaints Procedure

Complaints Procedure

If you have a concern you are encouraged to raise them initially with the Headteacher who will be able to discuss them either there and then or at a mutually agreed time.

We are committed to dealing effectively with complaints. We aim to clarify any issues about which you are not sure. If possible we will put right any mistakes we have made and we will apologise. We aim to learn from mistakes and use that experience to improve what we do.  Our definition of a complaint is ’an expression of dissatisfaction in relation to the school or a member of its staff that requires a response from the school.’

Our complaints procedure supports our commitment and is a way of ensuring that anyone with an interest in the school can raise a concern, with confidence that it will be heard and, if well-founded, addressed in an appropriate and timely fashion.

It is emphasised, however, that many complaints can be dealt with quickly and effectively by informal consideration based on discussions with the Headteacher. This is the first reasonable step, and the Governing Body would expect that this step would have been completed before presenting the complaint formally in exceptional cases.


An appointment can be made to discuss any complaint with the Headteacher by contacting the school.

A copy of the school’s Complaint’s Policy can be obtained from the school